Frequently asked questions

How do I place an order and what happens next?

Products are available to purchase online, simply make the choices requested within the listing, send me your logo if required, and I will follow up with digital visuals for you to approve prior to printing where necessary.

If you require more items than the product page is showing as available then contact me directly with your requirements and I will let you know when new stock will be coming in.

Once your order has been received, you may be required to approve digital visuals so keep an eye on your inbox (and your spam/junk folder) for those. If the order is straightforward then I will go ahead with production.

Are there discounts on bulk orders?
The products available are already priced for trade, so no further discounts can be made. Prices are static throughout the year (no sales) so it's easy to budget for your business. Consistent pricing also means access to my products is fair to everyone no matter the size of your business.

Why do I have to order a minimum number of products?
The process of taking your order through to delivery is lengthy, so for many reasons it wouldn’t be efficient nor cost effective to carry out this process for just one product. I have set the minimum order quantities as low as I can to be within reach for customers as a priority, whilst taking into account the cost of materials and equipment required, along with the length of artwork, setup and production time involved.

What happens if my logo isn’t good enough quality to use?
If your logo isn’t high enough resolution, it might not print clearly on a tag. To avoid any issues, please send me your logo before placing an order so I can check it. Suitable file types include vectored EPS or PDF files, as well as high-resolution JPEG or PNG files. This helps make sure your logo looks sharp and professional on every tag.

Please ensure that you own the copyright to your logo. Images obtained illegally from 'Google images' for example cannot be used, nor templated print sites such as Vistaprint who own all of the copyright associated with the elements used in their templates. Tag Along reserves the right to cancel and refund any orders if a logo or image representing your business has been submitted from such a source.

Will I get to see what my products will look like before I receive them?
You will receive a digital visual of your order to approve prior to printing to make sure you are happy before I continue. Once your order has been paid for and instructions taken as to how you would like your products to be designed, I will create a digital proof and email it to you.

I was expecting an email, where is it?
If you are expecting a proof from me but you haven’t received it within a couple of days of ordering, please check your spam / junk folders as it's likely it will be hiding in there.

How much is postage and packing and do you ship outside the UK?

Delivery and returns information can be found here, but please do get in touch if you have any further questions.

How long will my order take?

I do my best to dispatch orders within a few days, but sometimes this can be longer depending on how many orders I have to work through. If I need to order stock in for larger orders, it can be up to 10 working days but I will keep you fully informed from the outset if this the case.

How do I leave a review for you?

I'd be delighted if you would like to leave a review, simply email me here. I also love seeing your products in action, so please do tag me using my Instagram: @tagalong.online